Burger King is introducing an AI assistant in hundreds of US restaurants.
The system connects to employee headsets and supports daily tasks.
The company calls the voice chatbot “Patty”.
It listens to drive-thru conversations and detects polite service language.
Managers will use the data to understand service patterns.
The announcement triggered strong online criticism.
Many users described the technology as excessive workplace monitoring.
Burger King denied that the tool scores individual workers.
The company presented it as a coaching and support platform.
Managers will receive real-time insights to recognise good performance.
The system also updates digital menus when items sell out.
It guides staff during food preparation after orders arrive.
The assistant can even report when bathrooms need cleaning.
The platform will reach all US locations by the end of 2026.
The company is currently testing it in 500 restaurants.
The rollout follows McDonald’s decision to abandon AI drive-thru ordering last year.
